Customer Evaluation Survey

"We understand that the trust and faith that our customers place in our company is not to be regarded lightly. Our objective is to provide impeccable honesty and integrity to all of our customers while surpassing their expectations."

-Owner, Anthony Chiovari

We value your opinion at Ameristar Exteriors. We kindly invite you to let us know how we are doing by taking a moment to complete our Customer Evaluation Survey. Please copy and paste the form below into Word and email to sales@exteriorsales.com. It is important for our team to maintain our goal of 100% customer satisfaction, therefore, if you feel there is any way we could have improved our service, please let us know. We are always interested in taking care of each and every customer as though they were a member of our extended family. 

Thank you for your feedback and referrals!

Customer Evaluation Survey

As a customer of Ameristar Exteriors, your feedback is very important to the success of our company.  Please take a few minutes to tell us about your experience with Ameristar Exteriors.

The project was for a: Home____  Business____

Initial Contact

~ How did you first find out about Ameristar Exteriors? Website____  Flyer/Handout____ 

Yard Sign____  Truck____  Referral- please list name____________________________

Other-please explain_________________________________________________

~ Was it easy to get information about our company and the services we provide? Yes____  No____

What could have been better:_______________________________________________________

~Were you pleased with the quality and professionalism of the company documents that were presented to you (i.e. folders, paperwork, business cards, yard signs, etc.)?
Yes____  No____

~ Who were you working with: Contact person:_________________________________________

~ Was the field representative courteous, prompt, and responsive to your needs and questions?_____

_____________________________________________________________________________

~ Were you given a clear idea of the installation process and material samples to facilitate your decision?

_____________________________________________________________________________

~ Any other comments about the information and sales process:_____________________________

_____________________________________________________________________________

Installation

~ Were your exterior improvements/repairs installed in a timely manner?

_____________________________________________________________________________

~ Did we deliver what you were promised in terms of materials and quality craftsmanship?______

_____________________________________________________________________________

~ Was your property left in clean and tidy condition after work was complete?__________________

_____________________________________________________________________________

~ Were there any problems during any part of the installation process?________________________

_____________________________________________________________________________

~ If so, were they resolved to your satisfaction? _________________________________________

_____________________________________________________________________________

~ Would you recommend Ameristar Exteriors to a friend, neighbor, or associate?________________

If no, why not?__________________________________________________________________

Any other comments:

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

_____________________________________________________________________________

May we use your name and/or comments in our publicity? Yes____  No____

(If no, your information will be kept confidential.)

Customer Name:                                          Dated:

______________________________        ________________________________

Address:

______________________________

Mail to: Ameristar Exteriors, 2605 S. Clearbrook Dr., Arlington Heights IL 60005